I hold a licensed teaching background and TEFL certification that equip me with strong instructional and communication skills, which I can translate directly into training, coaching, and knowledge-sharing roles within customer service teams. I have consistently performed as a top agent across multiple accounts, demonstrating my adaptability, reliability, and results-driven approach in fast-paced environments. My combined expertise in education and customer operations positions me uniquely to contribute to both frontline excellence and long-term team development.
Chinese
120 In Class TESOL Certificate
