{"id":260,"date":"2026-07-15T18:02:27","date_gmt":"2026-07-15T18:02:27","guid":{"rendered":"https:\/\/www.eslboards.com\/guide\/kb\/troubleshooting-downloads-login-issues\/"},"modified":"2026-07-15T18:02:27","modified_gmt":"2026-07-15T18:02:27","slug":"troubleshooting-downloads-login-issues","status":"publish","type":"kb_article","link":"https:\/\/www.eslboards.com\/guide\/kb\/troubleshooting-downloads-login-issues\/","title":{"rendered":"Troubleshooting Downloads &#038; Login Issues"},"content":{"rendered":"<h2>I cannot download a resource<\/h2>\n<p>If a download link is not working, check the following:<\/p>\n<ol>\n<li><strong>Are you logged in?<\/strong> \u2014 Downloads require a free account. If you are not logged in, you will be redirected to the login page first.<\/li>\n<li><strong>Check your download folder<\/strong> \u2014 Some browsers download files silently. Check your Downloads folder.<\/li>\n<li><strong>Disable popup blockers<\/strong> \u2014 If the download opens in a new tab, popup blockers may prevent it.<\/li>\n<li><strong>Try a different browser<\/strong> \u2014 If the issue persists, try downloading from a different browser to isolate the problem.<\/li>\n<\/ol>\n<h2>I cannot log in<\/h2>\n<p>If you are having trouble logging in:<\/p>\n<ul>\n<li><strong>Check your email and password<\/strong> \u2014 Make sure Caps Lock is off and there are no trailing spaces.<\/li>\n<li><strong>Reset your password<\/strong> \u2014 Use the &#8220;Forgot Password&#8221; link on the login page.<\/li>\n<li><strong>Check for a confirmation email<\/strong> \u2014 If you recently registered, you may need to confirm your email address first. Check your inbox and spam folder.<\/li>\n<li><strong>Clear cookies<\/strong> \u2014 Clear your browser cookies for the ESL Boards domain and try again.<\/li>\n<\/ul>\n<h2>Still having issues?<\/h2>\n<p>If none of the above solutions work, contact our support team:<\/p>\n<ul>\n<li><strong>WhatsApp<\/strong> \u2014 Click the WhatsApp link in the top bar for real-time chat support.<\/li>\n<li><strong>Contact form<\/strong> \u2014 Use the Contact page to send us a detailed message.<\/li>\n<\/ul>\n<p>Please include a description of the problem, your browser and device, and any error messages you are seeing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I cannot download a resource If a download link is not working, check the following: Are you logged in? \u2014 Downloads require a free account. If you are\u2026<a href=\"https:\/\/www.eslboards.com\/guide\/kb\/troubleshooting-downloads-login-issues\/\" class=\"inline-flex items-center gap-1 text-primary font-medium text-sm hover:text-primary-dark transition-colors mt-2\">Read more <svg class=\"h-3.5 w-3.5\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kb_category":[8],"class_list":["post-260","kb_article","type-kb_article","status-publish","hentry","kb_category-technical","esl-card"],"_links":{"self":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":0,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article\/260\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_category?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}