{"id":249,"date":"2026-07-15T18:02:27","date_gmt":"2026-07-15T18:02:27","guid":{"rendered":"https:\/\/www.eslboards.com\/guide\/kb\/managing-your-subscription\/"},"modified":"2026-07-15T18:02:27","modified_gmt":"2026-07-15T18:02:27","slug":"managing-your-subscription","status":"publish","type":"kb_article","link":"https:\/\/www.eslboards.com\/guide\/kb\/managing-your-subscription\/","title":{"rendered":"Managing Your Subscription"},"content":{"rendered":"<h2>Viewing your subscription<\/h2>\n<p>To view or manage your employer subscription, log in to your account and navigate to your billing or subscription settings. There you can see your current plan, renewal date, and payment history.<\/p>\n<h2>Upgrading or downgrading<\/h2>\n<p>You can change your plan at any time:<\/p>\n<ul>\n<li><strong>Upgrade<\/strong> \u2014 The new plan takes effect immediately, and any prorated difference is charged.<\/li>\n<li><strong>Downgrade<\/strong> \u2014 The change takes effect at the end of your current billing cycle.<\/li>\n<\/ul>\n<h2>Cancelling your subscription<\/h2>\n<p>You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period \u2014 you retain access to all features until then.<\/p>\n<h2>Refund policy<\/h2>\n<p>We offer refunds on a case-by-case basis. If you are unsatisfied with a purchase or have been charged in error, contact support within 30 days of the transaction with the details, and we will review your request.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Viewing your subscription To view or manage your employer subscription, log in to your account and navigate to your billing or subscription settings. There you can see your\u2026<a href=\"https:\/\/www.eslboards.com\/guide\/kb\/managing-your-subscription\/\" class=\"inline-flex items-center gap-1 text-primary font-medium text-sm hover:text-primary-dark transition-colors mt-2\">Read more <svg class=\"h-3.5 w-3.5\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kb_category":[4],"class_list":["post-249","kb_article","type-kb_article","status-publish","hentry","kb_category-billing","esl-card"],"_links":{"self":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article\/249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/comments?post=249"}],"version-history":[{"count":0,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_article\/249\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/media?parent=249"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.eslboards.com\/guide\/wp-json\/wp\/v2\/kb_category?post=249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}